Operational Role Definitions
BEN — Head of Procurement & Trade Distribution
(Upstream Supply Chain + Downstream Trade Fulfilment)
Primary Accountability:
Ensuring the right product is acquired at the right price and released efficiently through trade channels.
Core Responsibilities:
- Liaise with 55 approved eBay sellers, securing:
- pre-listing access
- rejected/unwanted items
- private bulk opportunities
- Manage procurement from reputable Australian bullion dealers, strictly:
- Monster Boxes only
- no ad-hoc or retail-grade sourcing
- Match all purchases to:
- the Collectors Want List
- confirmed dealer purchase orders
- Control the trade customer base of 26 approved dealers:
- receive purchase orders
- allocate stock
- coordinate fulfilment
- Maintain liquidity discipline:
- prioritise velocity over speculation
- ensure inventory duration targets are respected
- Act as the primary execution point between supply availability and demand fulfilment
What Ben does not do:
- No marketing or broadcast list management
- No pricing rule changes
- No deviation from FMV or margin discipline
JACOB — Inventory Operations & Fulfilment
(Physical Handling, Processing & Dispatch)
Primary Accountability:
Ensuring inventory is handled, processed, and dispatched accurately, securely, and consistently.
Core Responsibilities:
- Receive incoming inventory:
- coins
- banknotes
- Perform:
- sorting
- counting
- verification against purchase records
- Manage white-glove handling:
- encapsulation
- presentation standards
- authentication alignment
- Prepare and execute:
- dealer shipments
- collector deliveries
- secure courier coordination
- Maintain physical inventory integrity:
- storage discipline
- safe access protocols
- chain-of-custody awareness
- Flag discrepancies or condition issues immediately
What Jacob does not do:
- No sourcing decisions
- No pricing decisions
- No customer negotiation
TAYLOR — Market Intelligence & Broadcast Management
(Visibility, Surveillance & Demand Growth)
Primary Accountability:
Maintaining demand visibility and market awareness without triggering unnecessary selling pressure.
Core Responsibilities:
- Manage and maintain the Collectors / Followers Broadcast List:
- associations
- societies
- clubs
- website referrals
- Monitor:
- unsubscribe rates
- geographic growth
- engagement quality
- Systematically scan:
- approved eBay seller stores
- approved coin dealer websites
- flagging relevant items to Ben
- Act as the early-warning system for:
- emerging supply
- pricing anomalies
- items matching the Collectors Want List
- Maintain separation between:
- intelligence gathering
- and transaction execution
What Taylor does not do:
- No purchasing
- No fulfilment
- No pricing or margin input
roBBie — Founder / Capital & Discipline Oversight
(For clarity, even if not requested)
Primary Accountability:
Capital allocation, pricing discipline, risk tolerance, and structural integrity.
- Approve strategic shifts (product entry/exit)
- Set margin and FMV discipline
- Control capital exposure and inventory ceilings
- Maintain adviser-grade reporting and governance
- Decide when not to act
Why this structure works role overlap
- No single-point execution risk
- Clear hand-offs
- Founder protected from noise
- Scale without chaos
The intertwining is intentional:
- Taylor sees → Ben decides → Jacob executes → roBBie governs
That’s not accidental — that’s institutional structure emerging organically.
Now in the right position to “look outside the box” because the inside is finally stable.